Need a quick resolution from  Tracfone?

Email, don't call!

Back on Trac(fone)

We are happy to announce that most of the issues with Tracfone activations have been fixed. We thank all of our dealers and team members on working through these issues and while it was not the easiest, we have learned some things that do seem to make it a bit easier.

First, please continue to actively check the E911 VoLTE Compatibility before activating a handset. This should reduce issues with the handset and help ensure proper commissions.

Second, download the Tracfone Brand App on your customer device. This will allow them to set up their online account and pin #. This will reduce issues in the future should they need to upgrade their device or replace it if they have any issues.

Finally, we have found that email communication has resulted in quicker and cleaner resolutions vs calling. Specifically during periods of longer than normal wait times.

Please see the how to details below for more information and always please let us know if there is anything we can do to help.

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Tracfone Dealer Support Emails

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Activation Issue

  • Please Send Your Email To:

    • dealerescalations@tracfone.com

  • Please Also CC:

    • activations.ops@tcetra.com

    • tsp@cellucomgroup.com

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Port-In Activation Issue

  • Please Send Your Email To:

    • portescalations@tracfone.com

  • Please Also CC:

    • activations.ops@tcetra.com

    • dealerescalations@tracfone.com

    • tsp@cellucomgroup.com

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Please Include In Your Email

  1. TSPID Number

  2. Customer Phone Number (if available)

  3. Sim Card Number

  4. IMEI Serial # of the Handset

  5. A Brief Description of the Issue

  6. A Screenshot of the Error (highly recommended)

Stop Struggling with NPS 

Ask every customer for a 9 or a 10!