Dealer Resources

All You Need in One Place

TRACFONE DEALER PORTAL

FOR AUTHORIZED DEALERS

The TracFone Dealer Portal (DAP) was built with your TSP to bring you, the TracFone Brands Retailer, the best tools and analytics to run your wireless business. Everything you need to do during to course of a day of signups and activations can be done through DAP. 

Do it in DAP!

Looking for detailed plans comparison, dealer training, marketing materials to print, your rewards status, activations? You can find it all in TracFone Dealer Activation Portal ( www.tfdap.com )


Go To VidaPay.

Access to the VidaPay Marketplace from here. Check on handsets and rebates and other robust reporting features. Also access VidaPay Returns. 

Quick Links

Bundle Commission Calculator

Create a bundle with a free phone and calculate your profit.


Dealer Training Assets

All learning resources in one place: how-to videos and other instructions.


Cellucom Monthly Promotions

Monthly deals on handsets and accessories.


Dealer Referral Program

Refer a friend to become TracFone authorized retailer, and get $50 Cellucom online store credit.


TSP/Finance

Quick link to VidaPay, InComm and Behalf websites.


Resolving Common Issues

Full list of contacts for troubleshooting issues with TracFone or Cellucom.


TracFone Brand Plans & SIMs

Plans and features can change. Keep up to speed on what each brand is featuring, what benefits they've added for new and existing customers. Let your customers know about all the great value that their current plans are offering and encourage their renewals or offer a change in plan that better meets their needs.

Simple Mobile

Latest in smartphone technology and outstanding coverage for an affordable price.

Total Wireless

Nationwide coverage on one of America's largest and most dependable networks.

Tracfone

Simple plans with carryover data. Choose among all four major networks.

Net10

Pick the phone and plan that perfectly fits your needs without the hassle of a contract.

Page Plus


Plans start as low as $10 with auto-refill. Reliable network and good deals available.

Go Smart Mobile

Deals for international calling. International roaming to Latin America comes with every plan.

The Cellucom Store  Monthly Promotions - October 2020

Odoo - Sample 2 for three columns

 

Current Specials on unlocked handsets and accessories

only available by ordering through the cellucomgroup.com store

 Xiaomi Redmi Note 9S

New

$235 .00

*
  • Compatible with GSM/UNLOCKED
  • 128 GB
  • Dual SIM, Camera 48 MP, Screen 6.67"
  • Available in black and blue

Samsung Galaxy S8+

Like New

$269 .00

 
  • Compatible with GSM / UNLOCKED
  • 64 GB
  • Camera 12 MP, Screen 6.2"
  • Available in black

Apple iPhone XR

A-Stock

$489 .00

*
  • Compatible with GSM/CDMA UNLOCKED
  • 64 GB
  •  Camera 12 MP, Screen 6.1", A12 Bionic Chip, Face ID
  • Available in black, blue, red, yellow, orange and white

    Buy Branded Handsets on VidaPay


    SHOP NOW AT VIDAPAY MARKETPLACE

    Resolving Common Issues

        TSP

        TSP Contact Info for issues with Vidapay or InComm website:  

        If you are having issues with your VIDAPAY / TCETRA account, please contact TCETRA at:

        If you are having issues with your INCOMM account, please contact Incomm Agent Solutions at:


        Cellucom Contact for TSP account status or credit limits:

        For questions about your TSP (Vidapay, or InComm) account status, if it is not active or you are out of spending limit, please email us at  tsp@cellucomgroup.com, or call us at  877-956-2355 ext.  2006. 

        Please note our office hours are  Mon-Fri 9am-6pm EST. For questions or limit requests after hours, please email  tsp@cellucomgroup.com.

          TracFone

          All customer related technical issues including:

          • Unable to make/receive calls, SMS/MMS (Data),

          • Activation failure,

          • Redemption failure,

          • Multi-line accounts,

          • DAP errors during any of the technical transactions.

          Call  1-888-424-6344, dial code  58672. If an issue is not resolved, agents will create a ticket for escalation. You can also email  dealersescalations@tracfone.com


          Port issues:

          Send email to  portescalations@tracfone.com  or  dealerescalations@tracfone.com

          Credits / SPIFFs / Refunds / RTR inquiries: 

          Send email to  dealersupport@tracfone.com

          DAP Login, Transaction, Reporting Help:  

           Send email to  tracfonesupport@digitalcommotion.com


          Tips For Faster Help Via Email:   

          • Always include the dealer's name, business name, and contact phone number.

          • Write the customer's phone, sim or serial number in the subject line.

          • For ILD issue, include the country they are trying to call, the phone number of the destination, and the error message. Please note, ILD roaming customers must make calls in the U.S. to register the feature before traveling.


          Chat Features for instant help:

          Use the Chat feature in DAP (bottom option on left side menu) to ask questions. This is a great resource! You must be logged in to access it.

          Cellucomgroup.com also has a (new) chat feature. When available it will appear in the bottom right corner of your screen. Click on it to begin chat.


                          All About Handsets

                          Need to find information about specific phone models and carrier specs? Try these. If you happen upon additional good resources you think could be shared here, please email us and let us know!

                          GSM Arena GSMArena.com

                          Great resource for finding phone models, specs and reviews on models.

                          Phone Scoop PhoneScoop.com

                          Great resource for finding and checking specs on phone models along with current industry news focusing.

                          Does this page need something more?

                          Or are you looking for something we don't have here. Email us and let us know. We'll be happy to take your suggestions.

                          Contact us