All You Need in One Place
TRACFONE DEALER PORTAL
FOR AUTHORIZED DEALERS
The TracFone Dealer Portal (DAP) was built with your TSP to bring you, the TracFone Brands Retailer, the best tools and analytics to run your wireless business. Everything you need to do during to course of a day of signups and activations can be done through DAP.
Create a bundle with a free phone and calculate your profit.
All learning resources in one place: how-to videos and other instructions.
Monthly deals on handsets and accessories.
TracFone Brand Plans & SIMs
Plans and features can change. Keep up to speed on what each brand is featuring, what benefits they've added for new and existing customers. Let your customers know about all the great value that their current plans are offering and encourage their renewals or offer a change in plan that better meets their needs.
Latest in smartphone technology and outstanding coverage for an affordable price.
Nationwide coverage on one of America's largest and most dependable networks.
Simple plans with carryover data. Choose among all four major networks.
Pick the phone and plan that perfectly fits your needs without the hassle of a contract.
Plans start as low as $10 with auto-refill. Reliable network and good deals available.
Deals for international calling. International roaming to Latin America comes with every plan.
The Cellucom Store Monthly Promotions - October 2020
Current Specials on unlocked handsets and accessories
only available by ordering through the cellucomgroup.com store
Xiaomi Redmi Note 9S
- Compatible with GSM/UNLOCKED
- 128 GB
- Dual SIM, Camera 48 MP, Screen 6.67"
- Available in black and blue
Samsung Galaxy S8+
- Compatible with GSM / UNLOCKED
- 64 GB
- Camera 12 MP, Screen 6.2"
- Available in black
Apple iPhone XR
- Compatible with GSM/CDMA UNLOCKED
- 64 GB
- Camera 12 MP, Screen 6.1", A12 Bionic Chip, Face ID
- Available in black, blue, red, yellow, orange and white
Resolving Common Issues
TSP Contact Info for issues with Vidapay or InComm website:
If you are having issues with your VIDAPAY / TCETRA account, please contact TCETRA at:
Phone: 1-877-956-2359, email: email@example.com
If you are having issues with your INCOMM account, please contact Incomm Agent Solutions at:
Phone: 1-866-236-7733, email: IASApplications@Incomm.com
Cellucom Contact for TSP account status or credit limits:
For questions about your TSP (Vidapay, or InComm) account status, if it is not active or you are out of spending limit, please email us at firstname.lastname@example.org, or call us at 877-956-2355 ext. 2006.
Please note our office hours are Mon-Fri 9am-6pm EST. For questions or limit requests after hours, please email email@example.com.
All customer related technical issues including:
Unable to make/receive calls, SMS/MMS (Data),
DAP errors during any of the technical transactions.
Call 1-888-424-6344, dial code 58672. If an issue is not resolved, agents will create a ticket for escalation. You can also email firstname.lastname@example.org
Credits / SPIFFs / Refunds / RTR inquiries:
Send email to email@example.com
DAP Login, Transaction, Reporting Help:
Send email to firstname.lastname@example.org
Tips For Faster Help Via Email:
Always include the dealer's name, business name, and contact phone number.
Write the customer's phone, sim or serial number in the subject line.
For ILD issue, include the country they are trying to call, the phone number of the destination, and the error message. Please note, ILD roaming customers must make calls in the U.S. to register the feature before traveling.
Chat Features for instant help:
Use the Chat feature in DAP (bottom option on left side menu) to ask questions. This is a great resource! You must be logged in to access it.
Cellucomgroup.com also has a (new) chat feature. When available it will appear in the bottom right corner of your screen. Click on it to begin chat.