Dealer Resources
Do it in DAP!
The TracFone Dealer Portal (DAP) was built with your TSP to bring you, the TracFone Brands Retailer, the best tools and analytics to run your wireless business. Everything you need to do during the course of a day of signups, activations, and more can be done through DAP. Looking for detailed plans comparison, dealer training, marketing materials to print, your rewards status, activations? You can find it all in TracFone Dealer Activation Portal (www.tfdap.com).
October Monthly Spiffs
Check out the new offers from TracFone for October 2022.
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More Auto Refill
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Now earn 10% airtime margin for each customer you enroll in auto refill!
11/1 – 11/30
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$10 EXTRA Handset Rebate
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All Simple Mobile and Tracfone branded handset activations receive an additional $10 handset rebate for every activation 11/1-11/30
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More Auto-Refill
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Get a $20 sign up bonus for each customer you enroll in Auto Refill! 11/1-11/30
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$30 Port-In Spiff
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All Verizon network brands & plans $30+, $15 Month 1, $15 Month 3
11/1 – 11/30
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Need Help With Migration?
Q4 Win Big This Fall
Vidapay's Switch 2 Score
Don't Miss Your Chance to Win!
With every successful switch of TracFone customers over to the Verizon network while staying on the same brand and plan you will earn points. More points = more chances to be a winner of a weekly drawing and maybe even the Grand Prize of $25,000
How do you earn entries? Here's how:
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Earn 1 entry by registering for the Switch 2 Score! $170k Giveaway
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Earn 2 entries for ordering Net10 or Simple Mobile SIMs from Vidapay
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Earn 15 entries for every switch from any TracFone brand on AT&T or T-Mobile service to the Verizon network
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Earn 15 entries for enrolling any newly switch Verizon network customer to autopay
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Earn 15 entries with any Secret Sale order (Mondays at 1pm ET)
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Earn 50 entries every time you successfully switch 100 customers to Verizon network.
Check it out today and use your rewards to maximize your business.
Tracfone's Q4 Dealer Loyalty Program Challenge
TracFone Brand Plans & SIMs
Plans and features can change. Keep up to speed on what each brand is featuring, what benefits they've added for new and existing customers. Let your customers know about all the great value that their current plans are offering and encourage their renewals or offer a change in plan that better meets their needs.
Simple plans with carryover data. Choose among all four major networks.
Latest in smartphone technology and outstanding coverage for an affordable price.
Quick Links
Training Assets
All learning resources in one place: how-to videos and other instructions.
Current TracFone Promotions
Know which plans to sell this month,
what's expiring and what's new!
Resolving Common Issues
Jump to a full list of contacts for troubleshooting issues with TracFone or Cellucom.
Buy Unlocked Handsets, SIMs & Accessories
Need to find information about specific phone models and carrier specs? Try these. If you happen upon additional good resources you think could be shared here, please email us and let us know!
GSMArena.com
Great resource for finding phone models, specs and reviews on models.
PhoneScoop.com
Great resource for finding and checking specs on phone models along with current industry news focusing.
Resolving Common Issues
TSP
Vidapay:
If you are having issues with your VIDAPAY / TCETRA account, please contact TCETRA at:
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Mon-Sat 9am to 12am EST, Sun 9am to 9pm EST. Phone: 1-877-956-2359, email: csr@tcetra.com
Commission/Activation/RMA support:
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Mon-Sat 8am to 9pm EST. Phone: 1-877-956-2359, email: activations.ops@tcetra.com
PORT ISSUES:
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Email: portescalations@tracfone.com
also; dealerescalations@tracfone.com or activations.ops@tcetra.com
ALL CUSTOMER/SERVICE RELATED ISSUES:
Email: dealerescalations@tracfone.com
Phone:1-888-424-6344 Dial Code 56827
Cellucom Contact for TSP account status or credit limits:
For questions about your TSP account status, if it is not active or you are out of spending limit, please email us at tsp@cellucomgroup.com, or call us at 877-956-2355 ext. 2006.
Please note our office hours are Mon-Fri 9am-6pm EST. For questions or limit requests after hours, please email tsp@cellucomgroup.com.
TracFone
All customer related technical issues including:
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Unable to make/receive calls, SMS/MMS (Data),
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Activation failure,
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Redemption failure,
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Multi-line accounts,
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DAP errors during any of the technical transactions.
Call
1-888-424-6344 Ext
56827.
You can also send an email to
dealersescalations@tracfone.com
Port issues:
Send email to portescalations@tracfone.com or dealerescalations@tracfone.com
SPIFFs / Refunds / RTR inquiries:
Send email to dealersupport@tracfone.com
TFDAP Portal issues:
Send email to tracfone-support@digitalcommotion.com
Tips For Faster Help Via Email:
Always include the dealer's name, business name, and contact phone number.
Write the customer's phone, sim or serial number in the subject line.
For ILD issue, include the country they are trying to call, the phone number of the destination, and the error message. Please note, ILD roaming customers must make calls in the U.S. to register the feature before traveling.
Chat Features for instant help:
Use the Chat feature in DAP (bottom option on left side menu) to ask questions. This is a great resource! You must be logged in to access it.
Cellucomgroup.com also has a (new) chat feature. When available it will appear in the bottom right corner of your screen. Click on it to begin chat.
